Privacy Policy
Last updated: 12/1/2025
Introduction
This Privacy Policy explains how we collect, use, store and protect your personal data when you use Gochu. We act as data controller within the meaning of applicable data protection law (including the GDPR for users in the EU/EEA).
Data we collect
We may collect in particular: (i) account data such as email address, username and hashed password; (ii) usage data such as connection logs, technical logs, preferences and interactions with AI companions; (iii) payment and billing data processed by our payment providers when you purchase credits; (iv) any information you choose to share with us through support channels.
How we use your data
We use your data to: (i) provide and operate Gochu (account management, chat sessions, credit management); (ii) secure the platform and prevent abuse or fraud; (iii) understand how the service is used and improve our features; (iv) process payments via third-party payment processors; (v) communicate with you about the service (support, transactional messages, important changes to our terms).
Data security and retention
We implement reasonable technical and organisational measures to protect your personal data against loss, unauthorised access, disclosure or alteration. Account data is stored for as long as your account is active, then archived or deleted in accordance with our legal obligations. Some data may be retained for a longer period where required by law (for example for accounting or evidence purposes).
Your rights
Subject to applicable law, you have the right to access, rectify, erase or restrict the processing of your personal data, and the right to object to certain processing operations. Where applicable, you also have the right to data portability. You may also lodge a complaint with a competent supervisory authority if you believe your rights have been infringed.
Cookies and trackers
We use cookies and similar technologies to operate the site, secure your sessions, remember your preferences and measure audience. Strictly necessary cookies are used without consent, while analytics or marketing cookies are only used with your consent where required by law. You can change your preferences at any time through your browser settings or the cookie tools we provide.
Contact us
If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us using the details set out in the Legal Notice. We will respond as soon as reasonably possible and within the time limits required by law.